Frequently Asked Questions

What if I have read the Mystery Book I recieve?


We're pretty confident that the illustrations and words on the front of each Mystery Book will be enough for people who have read that particular book guess that they have. However, if you do recieve your Mystery Book and you have indeed read it you can return it to us within 14 days of having received it and we will send another out to you. To do this, please email returns@hownovelco.uk, quoting your order number, and we will let you know the next steps.




How long will it take for my order to reach me?


Orders placed before 1pm on a weekday will be dispatched on the same day, while orders placed after 1pm will be dispatched on the next weekday. Shipping Times Standard Delivery: 2 business days after dispatch Express Delivery: The following business day after dispatch




Can I return a Mystery Book?


If you need to return either part or all of your order, you first need to make sure its orignal packaging is intact and each item you wish to return is in the same state as it was delivered to you. To return an item, you must contact us via email at returns@hownovel.co.uk within 14 days of recieving your order, with your order number and stating the reason for your return. You will then be provided with an address to return the item(s) to. Once we recieve the item(s), providing they are in their orginal condition, we will process a full refund to your original payment method.




My Mystery Book arrvied damaged!


Don't panic! It is very rare that one of our Mystery Books arrives in a damaged state but, if it does, all you need to do is contact us via email at returns@hownovel.co.uk and we will guide you further from there.




Who are Mystery Books suitable for?


The vast majority of the books we use were written for adults. Content and themes may be unsuitable for younger readers, even if mature. The only exceptions to this are our Mystery Books marked as 'Young Adult' which target older teenagers- even these may only be suitable for adults. If you would like a more specific answer relating to an individual Mystery Book, and whether it would be suitable for a particular person, please contact us via email at hello@hownovel.co.uk.




Do the Mystery Books look like they do on the website?


Yes! Other than some slight variation in the shade of the wrapping paper and minor differences in the illustations (they are all hand drawn, remember!)- this is what makes each truly unique- they are the same as you see on the website. Each also comes with a gift tag, prewritten based on the recipient of the book. If you would prefer us to leave this blank, please let us know.





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